1. What we collect
We may collect contact details (name, email, phone), billing details, and service information you provide. During support sessions, we may also view device information and troubleshooting logs necessary to deliver the service.
2. How we use information
We use your information to: provide and improve services, communicate about bookings, process payments, deliver support, and comply with legal obligations.
3. Support session access
Remote support requires your permission. You can end a session at any time. We only access systems to the extent needed to deliver the agreed service.
4. Data sharing
We do not sell personal data. We may share data with service providers (e.g., payment processors, hosting, email tools) strictly to operate our business. We may also disclose information if required by law.
5. Data retention
We retain records as long as necessary for service delivery, accounting, and legal requirements. Where possible, we minimize stored troubleshooting data and keep only what is needed for documentation.
6. Security
We use reasonable technical and organizational safeguards to protect data. However, no method of transmission or storage is 100% secure.
7. Your rights
You may request access, correction, or deletion of your personal data, subject to legal and contractual restrictions.
8. Cookies
Our website may use cookies for functionality and analytics. You can control cookies through your browser settings.
9. Contact
For privacy questions or requests, contact us using the details on the website.